This document outlines how Restitution Impact limited processes and manages personal data and:
1. DATA CONTROLLER
The Data Controller is Restitution Impact limited
2. CONTACT
If you have any questions about this policy or for more information about how we use your data or would like to exercise any of your rights contact Restitution Impact limited. by any of the methods set out below.
3. LAWFUL BASIS FOR PROCESSING
All processing is carried out by consent, under the legitimate interest of Restitution Impact limited, or public interest. These cover processing to conduct casework, campaigning, advertising, marketing and communication. Where processed under the lawful basis of a task carried out in the public interest, it is to support or promote engagement, including fundraising activity in order to support engagement.
Processing may also be carried out for one or more of the purposes set out in the following table:
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
To deliver our products/services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy | (a) Identity (b) Contact (c) Profile | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To administer and protect our business | (a) Identity (b) Contact | (a) Necessary for our legitimate interests (for running our business, provision of administration services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about products or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
4. DATA SOURCES
Data held is that provided by you when you contact us and correspondence with third parties in response to cases taken up on your behalf. You may also provide data to us if you interact with us on social media such as Facebook or Twitter, and in such case you should consult the privacy terms and options for those services.
5. DATA SECURITY
Personal data is stored electronically and securely. We ensure that our service providers comply with the same high standard that we do, and are in the UK. We also have policies and procedures in place to deal with the unlikely event of a data breach.
6. TRANSFERRING YOUR DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA
Some service providers are located outside of the European Economic Area (EEA) and therefore it may be necessary to transfer your personal data outside of the EEA. Where
the transfer of your data outside of the EEA takes place we will make sure that it is protected in the same way as if the data was inside the EEA, and it only occurs with your consent.
We will use one of the following safeguards to ensure this:
Legally it is not permitted to transfer certain types of data, such as Electoral Register Data, outside of the EEA, and we honour that obligation.
7. DATA RETENTION POLICY
Personal data will be held for no longer than necessary. Some types of data may be held for longer than others. Typically the maximum retention is 5 years. Review of the data held will occur at that time to determine whether it should be maintained or put beyond use.
8. SUBJECT ACCESS REQUESTS
Subject Access Requests are dealt with in line with the guidance given by the Information Commissioner’s Office (ICO):
9. WILL WE SHARE YOUR DATA WITH ANYONE ELSE?
If you have contacted us about a personal or policy issue, your data may be passed on to a third-party in the course of dealing with your enquiry, such as local authorities, government agencies, public bodies, health trusts, regulators, and so on. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only for the basis upon which they were originally intended. We only share your data with a third party if required to do so by law.
Data may also be shared with entities of Political Party associations, federations, branches, groups and affiliates in order to assist you or maintain contact with you in support of democratic engagement, where they are affiliated with our client who is the data controller. Your personal data is only used as outlined here and within your reasonable expectations based on the nature of the communication, and recognising the need of politically related engagement in wider support of democratic engagement.
10. COOKIES
Cookies are small text files placed on your device when you visit our website. They allow us to make the website easier to use, to provide you with a more personalised experience, to guard against malicious activities and to ensure any login feature functions correctly. They do not collect personal information about you.
You can remove or block cookies by changing the settings in your browser, but the functionality of the website may be adversely affected.
By using our website, you are consenting to our use of cookies in accordance with this notice. If you do not agree to our use of cookies then we advise you to set your browser settings accordingly. You can find out more about cookies at www.allaboutcookies.org.
11. OTHER WEBSITES
Our websites will contain links to other websites not under our control. As such, we cannot be responsible for the protection and privacy of any information you may provide while visiting other websites, nor are those websites governed by this privacy policy. If you have any concerns please refer to the privacy policy of the website in question.
12. CUSTOMISED ADVERTISING
We use advertising to show advertisements on various websites as well as advertisements on search engine results pages. This drives traffic to our website, but also enables us to show specific advertisements to users who have visited our website. Information about how Google uses personal information for ad personalisation is available here, and you can manage your preferences of advertisement personalisation by following the steps set out here. Information about advertisement preferences on Facebook can be found here, and for Twitter here.
13. DATA RIGHTS
At any point you have the following rights:
14. MAKING A COMPLAINT
If you are unhappy with the way that we have processed or handled your data then you have a right to complain to the Information Commissioner’s Office (ICO). The ICO is the supervisory body authorised by the Data Protection Act 2018 to regulate the handling of personal data within the United Kingdom. The contact details for the ICO are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns/
If you have any questions about the data held please contact our Data Protection Officer,
at: Restitution Impact Limited, 3rd Floor, 207 Regent Street, London, W1B 3HH.
Email: ear@restitution.org.uk
Please note that proof of identity is required should you choose to exercise any of the above rights in relation to personal data.
We retain the right to update this policy at any time. If there are changes that significantly impact your rights, we will contact you in advance.